Shipping Policy

Last updated: 08 April 2026

Talesoft Digital sells digital products only, unless a product page explicitly states otherwise.

1. No physical shipping

Most products sold through this store are delivered digitally. No physical product will be shipped.

2. How delivery works

After successful payment, your order will usually be delivered by one or more of the following methods:
• an on-screen download link;
• an email containing access or download details;
• a separate delivery link where file size or packaging requires it.

3. Delivery timing

Delivery is usually immediate or near-immediate, but in some cases there may be a short delay.

If you have not received your product within 2 hours of purchase, please:
• check your spam or junk folder;
• confirm the email address used at checkout;
• contact us at hello@talesoft.digital.

4. Large files and bundled assets

Some products may include large files or bundled extras delivered through an external link or cloud storage platform due to file-size limits on ecommerce platforms.

Where that applies, access details will be included in your order delivery or download instructions.

5. Delivery issues

If you have trouble downloading, opening, or accessing your files, contact us and we will help resolve the issue.

6. Incorrect email details

We are not responsible for delivery issues caused by an incorrect email address entered at checkout, but we will make reasonable efforts to help you access your purchase once ownership of the order is confirmed.